Atmos Energy said in a news release Wednesday that online and telephone scams have become more common, and recently Atmos Energy customers have been targeted.
Cybercriminals are using search engine optimization techniques to create fake websites, which will then show up at the top of a browser’s search results when key terms are used, the news release said. There have been reports of users being directed to a fake Atmos Energy page that looks legitimate, but provides a fake customer service number and false information.
Calling this fake phone number may result in scammers asking for personal information, like login credentials or other sensitive information that can be used to compromise other accounts or bank information.
Customers may also be told that they will receive a discount if they make payments over the phone. Atmos Energy said it will never ask for payment in the form of prepaid debit cards, gift cards, cryptocurrency or other unauthorized forms of payment.
Service interruptions won’t take place unless the company has provided multiple notices and worked with the customer to make payment plans for outstanding balances. Atmos Energy will not call customers outside of normal business hours, 6 a.m. to 5 p.m., unless there is an emergency, the news release said.
“The most effective way to combat this recent increase in scam attempts is through education, awareness and extreme caution anytime someone contacts you about a utility bill payment,” said Kurtis Paradisa, Atmos Energy manager of public affairs. He also warned of scammers demanding payment at a customer’s door.
“Always ask for an employee’s identification badge, which displays name, photograph, and Atmos Energy logo,” Paradisa stated in the news release.
The news release also reminded customers to contact local law enforcement and Atmos Energy customer service at (888) 286-6700 if they feel threatened or suspect fraud.
